Privacy Policy

Effective starting: May 29, 2026

This Privacy Policy explains how Visuail LLC (“we”, “us”, or “our”) collects, uses, and protects your information when you use our website and services.

1. Information We Collect

A. Personal Information

Information you voluntarily provide, including your name, email address, and any other contact or identifying information.

B. Web Analytics and Conversion Measurement

We use analytics and measurement tools, including Google Tag Manager, Google Analytics, Google Ads conversion measurement, and Vercel Analytics, to understand overall traffic patterns and marketing performance. This may include page views, page paths, page titles, referrers, campaign parameters, device or browser information, approximate location, and conversion events such as signups or lead submissions.

We do not intentionally send names, email addresses, company names, phone numbers, freeform message text, or user-generated content to analytics or advertising measurement tools.

C. Product Analytics, Feedback & Experiments

To improve the product experience and AI quality, we collect limited product analytics and feedback inside the app. This may include:

  • Feature usage events (e.g., which buttons are clicked, which features are used, error states).
  • Feedback reactions and reason codes you choose for Feedback (e.g., “Not correct,” “Didn’t follow instructions,” “Other”), and any optional free-text you provide.
  • In-product surveys or short polls about your experience (optional to answer).
  • A/B tests and experiments to compare different versions of features or flows.

Product analytics may be associated with your account (if logged in) or an app-generated identifier. We do not use third-party ad trackers, and we do not sell your personal information.

D. Technical Information

When you use our services, our systems may automatically record technical information such as IP address (stored or truncated per security needs), browser or device type, operating system, timestamps, and diagnostic logs for reliability and security.

If you use our Chrome Extension, we may temporarily process screen and audio data that you record.

E. Cookies & Local Storage

We and our service providers may use cookies, local storage, pixels, tags, or similar technologies for site functionality, analytics, attribution, and advertising conversion measurement. For example, we may store first-touch campaign parameters or referrer information in local storage so we can understand which marketing efforts drive signups and leads.

2. How We Use Your Information

  • To provide and maintain our services
  • To communicate with you, including responding to inquiries
  • To measure performance, improve features, and enhance user experience
  • To sync demo engagement data to third-party integrations you connect (such as CRM or marketing platforms), where enabled.
  • To evaluate and improve AI quality using Feedback surveys.
  • To process and deliver your screen and audio recordings as part of the demo and editing features.
  • To run A/B tests and experiments
  • To detect, prevent, and address fraud or abuse
  • To comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share data with trusted service providers that assist us in operating our business (e.g., hosting, analytics, error monitoring, A/B testing, email delivery, CRM, forms, and advertising conversion measurement). These providers may include Google, Vercel, hosting providers, CRM or form providers, and email tools. These providers are bound by contractual obligations to protect your information and use it only on our instructions.

B. Third-Party Integrations

If you choose to connect third-party integrations, such as customer relationship management (CRM) or marketing automation platforms, we may share limited information with those services at your direction. This may include contact identifiers (such as email address) and interactive demo engagement data from known users or viewers. Data is shared only when an integration is explicitly enabled by you and only for the purpose of supporting your configured sales, marketing, or analytics workflows. Anonymous demo views are not shared with third-party integrations.

MaybeUndo may also allow you to connect your MaybeUndo account to Claude or other AI tools through a remote Model Context Protocol (MCP) connector or similar authorized integration. When you enable this type of integration, the connected service may be able to read or act on approved MaybeUndo content, such as Story Demo Briefs, scripts, demos, video projects, recordings, and related assets, based on the permissions and scopes you authorize. MaybeUndo uses this access only to provide the connector functionality you request, enforce account permissions, maintain audit and diagnostic logs for security and reliability, and support troubleshooting. You can disconnect or revoke integration access where supported by the connected service or by contacting us.

If you use MaybeUndo through ChatGPT or another OpenAI product, we process the information you provide through that integration, such as demo goals, audience, target user, problem, tone, script guidance, recording workflow links, and related app session metadata, only to provide the requested MaybeUndo workflow.

4. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy or as required by law. Feedback signals (e.g., survey answers) used for product improvement may be retained while your account is active and for a reasonable period thereafter to measure long-term quality trends. We periodically aggregate or de-identify data where feasible.

5. Your Choices & Rights

You have the right to:

  • Request access to the personal information we collect about you
  • Request deletion of your personal information
  • Opt out of marketing emails
  • Withdraw consent at any time, where applicable
  • Opt out of product analytics and in-app feedback collection by contacting us.

To exercise any of these rights, email us at support@maybeundo.com.

6. Your California Privacy Choices

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

  • Right to know what categories of personal information we collect and why
  • Right to request access or deletion of your personal data
  • Right to opt out of the sale or sharing of personal information (we do not sell personal data)
  • Right to limit the use of sensitive personal information (we do not collect sensitive personal data)

You may designate an authorized agent to make these requests on your behalf. We will verify your identity before processing any such requests. To make a request, email support@maybeundo.com with the subject line “California Privacy Request.”

7. Security

We take commercially reasonable steps to protect your personal information, including encryption, access controls, and regular monitoring.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you via email or by posting a notice on our site.

9. Use of AI and Third-Party Providers

Some features of the Service rely on third-party artificial intelligence (AI) models (e.g., to generate draft content). This may involve sending user-provided inputs (such as text you enter) and related context to these providers to generate responses or content.

Some features of the Service allow users to generate synthetic voiceovers from text. To provide this functionality, we use third-party text-to-speech service providers. When you request a synthetic voiceover, the text you submit is transmitted securely to these providers solely for the purpose of generating audio output. We apply data minimization and access controls and do not permit providers to use your inputs for advertising purposes.

Voiceovers are generated using third-party text-to-speech providers, which process your text solely to produce audio.

We do not use AI to make automated decisions about you. Any data processed through third-party providers is subject to their own privacy practices. Where feasible, we minimize the data we send and apply access controls.

10. Screen and Audio Capture | Web App and Chrome Extension

Certain features of the MaybeUndo platform—including the web app and Chrome Extension—allow you to record your screen, browser tab, application window, and/or microphone audio. These features are only activated when you explicitly choose to start a recording and grant the required browser or system permissions.

The recording data may include visual content displayed on your device, open applications, and any audio captured from your microphone or system. Recordings are securely transmitted (via HTTPS) to our servers for processing, editing, and storage.

Data Collected: Screen and/or audio recordings, overlay interaction events (such as clicks and timestamps) collected only while recording is active, and minimal session metadata. Authentication tokens (e.g., Supabase tokens) are held client-side only and are not logged by MaybeUndo.

Account identifiers (such as a user ID) may be associated with recordings and related metadata to link uploads to your account.

AI Voice Playback During Recording: Some recording workflows allow users to preview or monitor synthetic (AI-generated) voice narration during screen recording. When enabled, this audio playback is for user guidance only and is not captured as part of the screen recording. Synthetic narration is generated and applied to the final output only after recording is complete. Microphone and system audio capture are disabled during these workflows unless explicitly enabled by the user.

The Chrome Extension UI (including any script or teleprompter-style guidance) runs locally within the user’s browser and is not included in recorded media. Script content displayed during recording is not transmitted or stored unless the user explicitly saves or submits it as part of the demo workflow.

Storage and Access: Recordings and related files are stored in Supabase Storage under your authenticated user account. Access is limited to you and the MaybeUndo backend services necessary to provide functionality (e.g., playback, editing, AI processing). No third parties are granted access.

Retention: Recordings remain stored until you choose to delete them. There is currently no automatic expiration period.

Processing: An optional AI pipeline may analyze uploaded videos server-side to generate draft callouts or other annotations. These generated results are stored in the Supabase callouts table associated with your account.

Transmission and Security: All data transfers—including uploads, downloads, and API requests—occur over secure HTTPS connections.

User Control: You can review and delete your recordings at any time through the dashboard or editor. Deleting a recording permanently removes it from storage. Extension session tokens are stored in chrome.storage.local and may persist until you sign out or manually remove them; revoking permissions or clearing the extension’s storage removes stored tokens.

Permissions: The Chrome Extension only requests permissions necessary to provide recording and demo functionality (tabs, activeTab, scripting, offscreen, storage). Permissions are requested contextually and can be revoked at any time through Chrome’s extension settings.

MaybeUndo complies with the Chrome Web Store User Data Policy and all applicable privacy regulations. We never sell, share, or use your recordings for advertising purposes.

11. Contact Us

For questions or privacy-related requests, contact us at info@maybeundo.com.